White Glove customer support
Protecting the Customer Experience and Your Brand
Claims moments define customer perception.
In the event of a denied claim, our White Glove Service team can:
- Review claim determinations
- Work directly with administrators to explore resolution pathways
- Advocate where appropriate
- Provide clear, empathetic communication to customers
If a claim must ultimately be denied, we ensure that message is delivered thoughtfully and transparently — helping customers understand the outcome while mitigating complaint risk and reputational exposure.